TEDCO Customer Satisfaction Survey
Information and Resources Available
1. Which information/resources did you use?
Roundtables
Prelude Pitch
TEDCO Talks
N-STEP Program
Network Advisors
Start-up Orientation
Market Search Databases
SBIR/STTR Proposal Lab
Maryland Entrepreneur Hub
Marketing & Communications
Entrepreneur Expo / Pop-ups
TEDCO’s Website (www.tedcomd.com)
Assessment Tool (on TEDCO’s website)
Agriculture and Rural Rebuild (ARR) Challenge
Rural Business Innovation Initiative (RBII) Mentors
Educational Business Resources (on TEDCO’s website)
Urban Business Innovation Initiative (UBII) Venture Growth Advisors
Rural and Underserved Business Recovery from Impact of COVID-19 (RUBRIC)
Other
If other, please type in the resource you used.
1
2
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5
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10
2. If you used some of these resources, on a scale of 1 to 10 (10 being the highest recommendation) would you recommend TEDCO’s resources to others?
3. If you accessed TEDCO’s website, did you find the information helpful?
0
- Did not use the resource
1
– Not helpful at all
2
– Barely helpful
3
– Neither helpful nor unhelpful
4
– Somewhat helpful
5
– Very helpful
Application process (application to notice of funding status)
1. Did you find the application and review process for TEDCO funding to be easy and intuitive?
0
– Did not use the resource
1
– Not easy and intuitive at all
2
– Barely easy and intuitive
3
– Neither easy/intuitive or hard/unintuitive
4
– Somewhat easy and intuitive
5
– Very easy and intuitive
2. How transparent was TEDCO in making information
available
to you about its process and setting/meeting your expectations of that process?
0
– Did not use the resource
1
– Not at all
2
– Poorly
3
– Neither well not poorly
4
– Somewhat well
5
– Very well
1
2
3
4
5
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7
8
9
10
3. Based on the application process, on a scale of 1 to 10 (10 being the highest recommendation), would you recommend TEDCO’s funding programs to others?
Interaction with Staff
1. Which program/team did you most recently engage with?
Operations
Seed Funds
Social Impact Funds
Federal Programs
Marketing & Communications
Venture Funds
Government Relations & Policy
Maryland Innovation Initiative (MII)
Rural Business Innovation Initiative (RBII)
Urban Business Innovation Initiative (UBII)
Maryland Stem Cell Research Fund (MSCRF)
Agriculture and Rural Rebuild (ARR) Challenge
Rural and Underserved Business Recovery from Impact of COVID-19 (RUBRIC)
Entrepreneur & Ecosystem Empowerment (E3) – including Prelude Pitch, Start-up Orientation, Network Advisors, Market Search, Roundtables
2. How accessible and responsive did you find the TEDCO staff?
0 – Did not interact with staff
1 – Not accessible/responsive at all
2 – Barely accessible/responsive
3 – Neither accessible/responsive nor inaccessible/unresponsive
4 – Somewhat accessible/responsive
5 – Very accessible/responsive
3. How helpful did you find staff?
0 – Did not interact with staff
1 – Not helpful at all
2 – Barely helpful
3 – Neither helpful nor unhelpful
4 – Somewhat helpful
5 – Very helpful
1
2
3
4
5
6
7
8
9
10
4. Based on your interactions with staff, on a scale of 1 to 10 (10 being the highest recommendation), would you recommend TEDCO’s funding programs and resources to others?
General Open-ended Questions
How could TEDCO better serve entrepreneurs in Maryland?
How could your experience with TEDCO be improved?
Contact Information (optional)
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